Terms of Service

What BetterAsk is

BetterAsk provides educational, decision-support information to help homeowners compare HVAC contractor quotes. BetterAsk is not a contractor marketplace, does not sell your information to contractors, and does not accept referral commissions from contractors.

Not professional advice

BetterAsk's reports, scores, and recommendations are generated using automated analysis and do not replace advice from a licensed contractor, mechanical engineer, attorney, or financial advisor. Final decisions about contractor selection, system sizing, and your HVAC purchase remain entirely your responsibility. We are not liable for outcomes of contracts you enter into with any HVAC contractor.

Your account

You're responsible for the accuracy of the information you provide and for keeping your account credentials secure. You're responsible for activity that happens under your account.

Acceptable use

You agree not to:

• Upload files that aren't genuine HVAC quotes you've received
• Use the service for any unlawful purpose
• Attempt to access another user's reviews or account data
• Attempt to disrupt, reverse-engineer, or overload the service

Paid features and refunds

BetterAsk charges a flat $99 fee for a single quote review covering up to five uploaded quotes. Payments are processed securely by Stripe; we do not store your card details. Because your report is generated automatically within minutes of payment, all sales are final once a report has been successfully generated and delivered to your account. If a technical error prevents your report from generating at all, or the report is unreadable due to a system error on our end, contact hello@betterask.app within 14 days of purchase and we will issue a full refund or regenerate your report at no charge. Refunds are not available on the basis that you disagreed with a report's findings or recommendation, since the analysis is delivered exactly as designed in those cases.

Intellectual property

BetterAsk owns the report format, scoring methodology, and branding. You retain all rights to the quotes and information you upload; you grant us a license to process that content solely to provide the service to you (and, where you've consented, in anonymized/aggregated form as described in our Privacy Policy).

Disclaimer of warranties

The service is provided “as is” without warranties of any kind. We don't guarantee that our analysis will be complete, accurate, or free of errors, and automated extraction from photos or scanned documents may occasionally misread information.

Limitation of liability

To the fullest extent permitted by law, BetterAsk and its owner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the service — including decisions to hire, pay, or decline any HVAC contractor based on a BetterAsk report. To the fullest extent permitted by law, BetterAsk's total aggregate liability to you for any claim arising from these terms or your use of the service will not exceed the amount you paid to BetterAsk in the 12 months before the claim arose. Nothing in these terms limits liability where such limitation is not permitted under applicable law.

Termination

You may stop using BetterAsk and delete your account at any time. We may suspend or terminate accounts that violate these terms.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. Any dispute arising from these terms or your use of BetterAsk will be resolved in the state or federal courts located in Virginia Beach, Virginia, and you consent to the personal jurisdiction of those courts.

Contact us

Questions about these terms? Contact us at hello@betterask.app.